Crisp vs Intercom (2026): Which AI App Is Better?

Both are popular ai customer support & sales. Here is how Crisp and Intercom stack up on price, strengths and weaknesses, and which one we would pick.

Crisp

Shared inbox, chatbot and knowledge base for small teams

7.7 /10

Pricing: Free plan, paid from $45/mo

Pros

Flat pricing per workspace
All channels in one inbox
Knowledge base included

Cons

AI features less advanced than Intercom
Interface can feel cluttered

Visit Crisp ↗

Intercom

Customer service platform with Fin, the leading AI support agent

8.7 /10

Pricing: Paid from $29/mo

Pros

Fin resolves a high share of tickets
Omnichannel inbox and help centre
Copilot helps human agents

Cons

Per-resolution pricing adds up
Expensive at scale

Visit Intercom ↗

Crisp vs Intercom at a glance

	Crisp	Intercom
Editor score	7.7 / 10	8.7 / 10
Pricing model	Freemium	Paid
Starting price	$45/mo	$29/mo
Reader upvotes	0	0
Best for	shared inbox, chatbot, knowledge base	help desk, ai agent, live chat

Our pick

Intercom edges it with a score of 8.7 versus 7.7. Intercom is the better fit if you value: fin resolves a high share of tickets, omnichannel inbox and help centre. Choose Crisp instead if you need: flat pricing per workspace, all channels in one inbox.